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February 2024

The average age of cars in the US grew from 11.9 years in 2020 to 12.5 today — a record high. Good for the service and auto parts industries, bad for everyone else. https://t.co/jVhVTqyCm6


The average age of cars in the US grew from 11.9 years in 2020 to 12.5 today — a record high. Good for the service and auto parts industries, bad for everyone else. https://t.co/jVhVTqyCm6
— Will Bermender (@WillBermender)
Feb 28, 2024

from Will Bermender on Twitter

February 28, 2024 at 09:14AM

Generative AI’s deployment in customer care simply offers another self-service touchpoint, empowering customers like the knowledgebase and IVR. I covered this more than a decade ago in my book UCM https://t.co/BcQ1wFVsAl https://t.co/YICByWrhe0


Generative AI’s deployment in customer care simply offers another self-service touchpoint, empowering customers like the knowledgebase and IVR. I covered this more than a decade ago in my book UCM https://t.co/BcQ1wFVsAlhttps://t.co/YICByWrhe0— Will Bermender (@WillBermender)
Feb 28, 2024

from Will Bermender on Twitter

February 28, 2024 at 08:36AM

Early Internet adopters took Poe’s quote to heart, believing little we read. Digital natives, without that perspective, are more vulnerable to deceptive AI. https://t.co/g6NKiuPS35


Early Internet adopters took Poe’s quote to heart, believing little we read. Digital natives, without that perspective, are more vulnerable to deceptive AI. https://t.co/g6NKiuPS35
— Will Bermender (@WillBermender)
Feb 26, 2024

from Will Bermender on Twitter

February 26, 2024 at 10:20AM