The average age of cars in the US grew from 11.9 years in 2020 to 12.5 today — a record high. Good for the service and auto parts industries, bad for everyone else. https://t.co/jVhVTqyCm6

Generative AI’s deployment in customer care simply offers another self-service touchpoint, empowering customers like the knowledgebase and IVR. I covered this more than a decade ago in my book UCM https://t.co/BcQ1wFVsAl https://t.co/YICByWrhe0

Moneyball’s sabermetrics approach to team-building — removing traditional subjective judgment — was brilliant. Data is king. https://t.co/k7cGaH0sN9

The average age of cars in the US grew from 11.9 years in 2020 to 12.5 today — a record high. Good for the service and auto parts industries, bad for everyone else. https://t.co/jVhVTqyCm6

02/28/2024

The average age of cars in the US grew from 11.9 years in 2020 to 12.5 today — a record high. Good for the service and auto parts industries, bad for everyone else. https://t.co/jVhVTqyCm6
— Will Bermender (@WillBermender)
Feb 28, 2024

from Will Bermender on Twitter

February 28, 2024 at 09:14AM

Posted at 10:15 AM | Permalink